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Scott AFB Pharmacy

New prescriptions and refills are available at no cost for covered medications for active-duty service members, eligible family members, retirees and their eligible family members.

Activate a Prescription

MHS GENESIS Portal

Call 618-256-9355

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Prescription pickup update
Beginning April 13, 2026, all in-person prescription pickups are completed at the Main Pharmacy. Go directly to the pharmacy dispensing windows. A kiosk ticket is not required for pickup.

New Prescriptions

Prescriptions are accepted from Scott AFB providers and TRICARE-authorized civilian providers.

Prescription Refills

Request refills through the MHS GENESIS Patient Portal or by calling the automated refill line.

Prescription Pickup

Pick up prescriptions at the Main Pharmacy or use ScriptCenter when the medication is eligible.

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Scott AFB Providers

Your Scott AFB provider may submit your prescription directly to the pharmacy during or after your appointment.

• Activate the prescription online using Get in Line.
• Call 618-256-9355.
• Text “Get in line” to
  1-833-444-3741 for non-urgent medications.
• Activate the prescription in person at the Main Pharmacy.

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Civilian Providers

Ask your TRICARE-authorized civilian provider to submit the prescription electronically.

Electronic pharmacy name:
DOD Scott Ephcy

NPI number:
1790190940

Written prescriptions may also be hand-carried to the pharmacy, although electronic submission is preferred.

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1. 1. Get in Line: Activate your prescription using the
      pharmacy Get in Line service
      .

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1. Call the Pharmacy:
   Call 618-256-9355.
2. Secure Messaging:
   Send a request through the MHS GENESIS Patient Portal and select
   Scott Clinic Pharmacy.

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Online Refill

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1. Log in to the
   
   MHS GENESIS Patient Portal
   .
2. Select the Rx Refills tab.
3. Select the medications you want to refill.
4. Choose the available pickup location.
5. Review the provided ready date and time.

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Phone Refill

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Call the automated refill line at
618-298-7813.

Follow the prompts to request the refill and select an available pickup location. Patients enrolled in text alerts will receive a message when the prescription is ready.

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All in-person prescription pickups are completed at the pharmacy dispensing windows. A kiosk ticket is not necessary for pickup.

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Address
310 W. Losey St.
Building 1530
Scott Air Force Base, IL 62225

Hours
Monday–Friday: 8 a.m.–5 p.m.
Federal holidays: Closed
Second Thursday of each month: Closed 9:30 a.m.–5 p.m.

Prescriptions that are not picked up are returned to stock after
10 calendar days.

A valid uniformed services identification card is required, including for children age 10 and older. When picking up for another person, bring that person’s valid ID, photocopy or digital image of the ID.

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ScriptCenter

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The ScriptCenter is located inside the Base Exchange near Military Clothing.

Address
207 W. Winters St.
Scott AFB, IL 62225

Hours
Monday–Saturday: 9 a.m.–7 p.m.
Sunday: 10 a.m.–6 p.m.

Refrigerated medications, oversized items and certain controlled substance prescriptions may not be available through ScriptCenter.

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Place eligible unwanted or unneeded medications in the secure medication disposal bin located inside the Main Pharmacy.

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The disposal bin does not accept:

• Syringes
• Needles
• Liquids greater than four ounces

Certain medications appearing on the FDA Flush List may be disposed of by flushing. Follow current FDA instructions for the specific medication.

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Commercial:
618-256-9355

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DSN: 576-9355

Automated Refill Line:
618-298-7813

Patient Advocate:
618-256-7655

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